FAQ

Does Chakra provide marketing production and fulfillment services or just the ordering platform?

Yes, Chakra provides print, promotional products, audio and video production and digital content creation services. Our OrderStream solution is an integrated solution of ordering, inventory management, reporting, production, fulfillment and shipping services.

Can we administer the store ourselves or do we need Chakra to administer the store?

The storefront can be administered by you for day-to-day tasks. We provide administrator training. Major store improvements and changes will require additional programming by us.

Can OrderStream be implemented as a corporate storefront that includes employee incentive programs?

Yes, inherent to OrderStream is employee incentive programs along with hybrid e-commerce implementations.

Is OrderStream a secure and compliant platform?

Yes, OrderStream is PCI, SOC2 and HIPAA compliant.

Does OrderStream support Single Sign-On?

Yes, OrderStream supports SSO and we can assist your IT department with the implementation.

What is the cost structure for OrderStream?

There is a one-time cost for store set-up which is determined by customization, functionality and variability. Additionally, there is a monthly charge of $50/month for hosting and maintenance.

Can only the storefront be used in conjunction with other vendors who currently provide production, fulfillment and logistic services?

Yes, we can implement the storefront and have placed orders route to specific vendors. The cost structure for this is a one-time cost for store set-up which is determined by customization, functionality and variability. Additionally, there is a monthly charge of $50/month for hosting and maintenance and a $1 transaction fee (per item) for orders placed.

Do you provide technical assistance and helpdesk support?

Yes, we provide 8×5 phone and email helpdesk. We also provide in-person and remote training. Our prices are all inclusive.

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